Terms of Service

These Terms of Service (“Terms”) govern your access to and use of CloseQ (“Service”), a sales call quality analysis and coaching platform operated by [Company Name], registered at [Company Address], registration number [Company Registration Number].

By accessing or using CloseQ, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

• “Customer” — the organization that subscribes to CloseQ and creates a workspace
• “User” — any individual who accesses CloseQ under a Customer's workspace
• “Call Data” — audio recordings, transcriptions, metadata, and AI-generated analyses
• “AI Outputs” — summaries, scores, coaching notes, and recommendations generated by our AI systems

To use CloseQ, a Customer must create a workspace. Users access the workspace by invitation or self-registration. You are responsible for maintaining the confidentiality of your login credentials and all activity under your account. CloseQ is a B2B service — you must be at least 18 years old and acting on behalf of a legal entity.

CloseQ provides:

• Call ingestion — upload recordings or sync via integrations (CloudTalk, Fathom, API)
• AI transcription — automated speech-to-text conversion
• AI analysis — quality assessment based on configurable frameworks
• Coaching tools — AI-generated feedback and recommendations
• Team management — role-based access and performance dashboards

You agree not to:

• Upload content you do not have the right to share or that violates applicable law
• Upload call recordings made without the consent of call participants, where such consent is required by law
• Use the Service to monitor or discriminate against individuals in violation of applicable law
• Reverse-engineer, decompile, or extract source code from the Service
• Share account credentials or API keys with unauthorized parties

Call Recording Compliance

You are solely responsible for ensuring that all call recordings uploaded to CloseQ comply with applicable recording consent laws. This includes informing call participants and obtaining necessary consent. CloseQ does not record calls — we process recordings that you or your integrations provide.

AI Outputs are provided as informational suggestions only. We do not guarantee the accuracy, completeness, or reliability of AI-generated content. You are responsible for reviewing and validating AI Outputs before acting on them.

AI Outputs are intended to support — not replace — human judgment. Employment decisions, performance evaluations, and coaching actions should always involve human review. For more information, see our Privacy Policy, Section 4.

You retain all ownership rights to your Call Data. By using CloseQ, you grant us a limited license to process your data solely for providing the Service. AI Outputs generated from your data are part of the Service — you may use them within your organization. The CloseQ platform itself (software, design, frameworks) is our intellectual property.

CloseQ is available in Free and Pro tiers. Details of features and pricing are described on our website. We may change prices with at least 30 days' advance notice, effective at the start of the next billing cycle.

You may terminate your subscription at any time with a maximum notice period of 2 months, in compliance with the EU Data Act. Upon termination:

• You may export your data in machine-readable formats (JSON, CSV)
• Data is available for export for 30 days after termination
• No fees are charged for data export or migration
• All Call Data is deleted within 90 days after the export period

We may suspend or terminate your access for breach of these Terms, security risks, or legal requirements, with reasonable notice except where immediate action is necessary.

We aim to maintain high availability but do not guarantee uninterrupted access. For material changes that reduce core functionality, we provide at least 30 days' notice.

To the maximum extent permitted by applicable law, the Service is provided “as is”. Our total aggregate liability shall not exceed the amounts paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by applicable law.

You agree to indemnify us from claims arising from your breach of these Terms, your violation of applicable law (including recording consent laws), and claims by call participants related to recordings you uploaded.

These Terms are governed by the laws of [Country / Jurisdiction]. Any disputes shall first be attempted through good-faith negotiation. If negotiation fails, disputes are resolved by the courts of [City, Country]. Nothing in these Terms affects mandatory consumer protection rights under the laws of your country of residence.

These Terms, together with our Privacy Policy, Cookie Policy, and Data Processing Agreement (where applicable), constitute the entire agreement. If any provision is found unenforceable, the remainder continues in full force.

We will notify you of material changes at least 30 days before they take effect. Continued use after changes constitutes acceptance. If you disagree, you may terminate your subscription.

For questions about these Terms: legal@closeq.io